Discussion—Communicating Negative Information

As you learned in the previous module, delivering bad news requires  communicating honestly and directly, but also effectively. Communicating  negative information or giving feedback to an employee is especially  important for both the employee’s as well as the organization’s morale. 

 Review the following scenario: 

 Nancy Douglas is an  assistant accountant for the hardware division of Crothwall and  Associates—an IT company founded in 1997 and currently worth five  billion dollars. The company conducts performance appraisals twice a  year. Nancy has worked for the company for a year and a half and has  received a B grade on her performance for both the appraisal cycles.  After her second appraisal, Nancy had made a ten-thousand-dollar  accounting mistake. Nancy takes an hour to commute to work and is a  single parent. She has two children, ages three and six, and is on  medication for insomnia.  

 Assume that you are  an assistant HR manager at Crothwall and Associates. You need to inform  Nancy that she has received a C grade on her performance after the third  appraisal and this is her only opportunity to improve the quality of  her work.  

Based on your analysis of the scenario, the module readings,    

Module Readings:

Complete the following readings :

  • Read the online lectures for the Module 
  • From the textbook, Leadership Communication, read the following chapters: 
    • Chapter 13 – Leadership through Strategic Internal Communication
    • Chapter 14 – Leadership through Effective External Relations

Note: On the Online Library homepage, click on the  Find Articles button. On the Find Articles & More page, find the  link to the database Business Source Complete in the alphabetical list.  In Business Source Complete, search by the article title to locate the  full text of the article.

  • From the Argosy University online library resources, read: 
    • Bisel, R. S., & Messersmith, A. S. (2012). Organizational and  supervisory apology effectiveness: Apology giving in work settings. Business Communication Quarterly, 75(4), 425–448.
    • Edelman, A. (2006). Take your feet out of your mouth: Avoiding the most common managerial communication pitfalls. Business Credit, 108(8), 57.
    • 14 ways to ‘Wow’ your audience. (2001). Physician Executive, 27(6), 26.
    • Veil, S. R., & Husted, R. A. (2012). Best practices as an assessment for crisis communication. Journal of Communication Management, 16(2), 131–145.

the Argosy  University online library resources, and the Internet, develop a  scenario, including dialogue, for the conversation between you and Nancy  in this situation. The scenario should be a properly worded  communication and use communication etiquette effectively. 

Be sure to give reasons for your assertions and support them with scholarly research. 

 By Friday March 30, 2018 post your response to the appropriate Discussion Area

Write your initial response in 300–500 words. Turned-in on time, Plagiarism Free. Indented Paragraphs, Questions included followed by the answers, Cover Page, Reference Page, Running-Heads included, Pages Numbered,  Your response should be  thorough and address all components of the discussion question in  detail,  Please work on your APA formatting of citations. I have provided the APA resource cite for you. https://owl.english.purdue.edu/owl/resource/560/01/,  Please work on using literature within the span of the last 5 years, include citations of all sources, where needed, according to the  APA Style, and demonstrate accurate spelling, grammar, and punctuation, keep in mind there should not be any one, two, or three sentence paragraphs. Follow Grading Criteria and all the assignments details and qualifications.

Do the following when responding :

  • Read your answers.
  • Provide substantive comments by
    • contributing new, relevant information from course readings, Web sites, or other sources;
    • building on the remarks or questions; or
    • sharing practical examples of key concepts from your professional or personal experiences
  • Respond to feedback on your posting and provide feedback to ideas.
  • Make sure your writing
    • is clear, concise, and organized;
    • demonstrates ethical scholarship in accurate representation and attribution of sources; and
    • displays accurate spelling, grammar, and punctuation.

Grading Criteria:    

Quality of initial posting, including fulfillment of assignment instructions 

Reference to supporting readings and other materials      

Language and grammar